The Comments option in the menu on the left side of the screen lets you manage all of your account's comments in one place. This can help you communicate more proactively with your followers and further grow your account.
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Filtering/checking specific comments
You can change how comments are displayed using the the following options in the drop-down comment filter.
Sort by oldest
Reorders all the comments you've received from oldest to newest.
Your comments
Displays only comments that you made.
Favorites
Shows only comments that you've added to your Favorites.
Note: Click the bookmark icon at the bottom of a comment to add it to your Favorites.
You can also check only the comments from a specific account by clicking the menu icon at the bottom of a comment > See all comments from this account.
To remove comment filters, select All in the drop-down comment filter or click the Reset button.
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Can I filter/check the comments on a specific post?
Unfortunately, you cannot reorder comments on an individual post basis from the Comments menu option.
If you want to check the comments on a specific post, select Post list from the menu on the left side of the screen, click the relevant post, and check the comments at the bottom of the Post details page.
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Blocking users from posting spam comments
You can flag accounts as spammers to block users from posting unwanted comments.
To flag an account as a spammer:
Click Flag account as spammer at the bottom of a comment. Comments from that account will then be moved to the Spam tab.
To check your flagged accounts or unflag an account:
1. Click Comments in the menu on the left side of the screen > Settings.
2. Scroll to Other settings, then click Edit under Manage spammers.
3. Check the accounts you've flagged as spammers, or select Remove next to any accounts you want to unflag.
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Managing spam comments
You can manage spam comments in the following ways.
Flag comments as spam
Click Flag as spam under a comment to move it to the Spam tab.
Unflag comments as spam
From Comments in the menu on the left side of the screen, click Manage comments > the Spam tab > Unflag as spam next to the relevant comment. The unflagged comment will then appear on the Approved tab.
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Banning words and phrases
You can ban words and phrases using one of the methods below.
To ban a word or phrase from a comment:
1. Click Add banned keyword under the comment.
2. Enter the word or phrase you want to specify as banned in the pop-up, then click Add.
To ban a word or phrase from Comments in the menu on the left side of the screen:
1. Click Settings, scroll to Other settings, and click Edit under Manage banned words and phrases.
2. Enter the word or phrase you want to specify as banned in the box then click Add.
You can check or remove banned words and phrases by following the steps below.
1. Click Comments in the menu on the left side of the screen > Settings.
2. Scroll to Other settings, then click Edit under Manage banned words and phrases.
3. Check your list of banned words and phrases, or click Remove next to the word or phrase you want to allow again.
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About the Reply feature
Use the Reply button to automatically mention a user who made a comment and quickly respond.
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