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FAQs

I'm not receiving the "Registration Complete" email toggle
We've received reports of the "Registration Complete" email not arriving at some email addresses.

If you don't receive the email within 30 minutes, please try using another email address (e.g. Gmail) and check the following troubleshooting tips.

• Check your email client settings. Depending on your email client, the email may be sent to your Spam or Trash folder automatically.
• If possible, check your email on a web browser.
• You may not be able to receive the email if you registered your mobile phone (smartphone) email address. If you have any filters in place on your email client, make sure that you allow emails from the domain "@line.me".

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Can I keep using my LINE Creators Market account after changing smartphones? toggle
LINE Creators Market is linked to the LINE account you used when you signed up as a creator. If you can't use that LINE account, you won't be able to log in to your LINE Creators Market account.

If you're planning to change devices, see the following Help article in advance for the steps to transfer your LINE account.

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Why did I receive a notification on LINE from the LINE Creators Market account? toggle
When you sign up for LINE Creators Market, this account will automatically be added as a friend for the purpose of sending you updates. It will send you notifications for things, such as the status of stickers and themes you submitted for review and monthly revenue share, to your registered LINE account.

This account cannot be blocked or deleted. However, you can turn OFF notifications from the in-chat menu.
Note: Auto reply is not supported.

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I forgot my login email address or password toggle
To log in to LINE Creators Market, you need to use the email address and password registered to your LINE account.

You can check your registered email address from the LINE app. For the steps to do so, see the related Help article for Android or iOS. 

If you forgot your password, see the Help article about checking/changing your password for Android or iOS.

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I see a verification code when logging in toggle
We are enhancing our security as a measure for preventing unauthorized logins to LINE Creators Market.

If you use the same password for various services, all of your accounts will be vulnerable in the event that your password is leaked and acquired by a third party (e.g. through malicious links or phishing email scams).

We have added a second type of verification that requires you to enter a verification code in addition to your password. This makes it more difficult for someone else to access your account, even if your password is leaked.

To verify your identity, follow the steps below.
Note: Make sure you also have your smartphone that you use with LINE.

1. Access LINE Creators Market, enter your email address and password registered to LINE, and click Log in.
Note: After you click Log in, a verification code will appear.
2. Start LINE on your smartphone and enter the verification code.

Reference image: 2-Factor Authentication for LINE logins
 

You won't be able to log in if Allow login is turned OFF in the settings of your LINE account registered to LINE Creators Market.

To allow logging in: 
1. Start LINE.
2. Tap the Home/Friends tab > Settings > Account.
3. Turn Allow login ON.

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Can I use and share the stickers I made without selling them? toggle
Items (e.g. stickers, themes, emoji) cannot be distributed for free. You need to put them on sale and people need to purchase them before they can be used. Even if you are the one that created the items, you need to purchase them to use them.
Note:
- You can download the sticker sets you submit using the LINE Sticker Maker app after June 26, 2019 for free. (This only applies to Creators downloading their own sticker sets.)
- You cannot download your stickers for free if you submitted them in version 4.0 or above of the LINE Sticker Maker app with the Paid download with revenue shares setting enabled.

If you want to sell your stickers only to family or friends, please change the privacy settings.

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Can I put my items on sale right after submitting them for review? toggle

Items cannot be put on sale until they have undergone a review to make sure they meet all of LINE's criteria. You can release your items for sale once they've passed the review.

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Will my friends be notified when I start selling items? toggle
No, there is no feature to automatically notify your friends when you start selling stickers, emoji, or themes.

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Recommended system specifications for LINE Creators Market toggle
LINE Creators Market can only be used on PCs. To create stickers on your smartphone or tablet, please use the LINE Sticker Maker app, which can be installed here.

We recommended using LINE Creators Market on PCs with the following system specifications.

Windows
• The latest version of Chrome
• The latest version of Firefox

Mac
• The latest version of Chrome
• The latest version of Firefox
• The latest version of Safari
Note: We recommend using Chrome or Firefox when configuring style settings for custom/message stickers.

Using the service outside of the recommended system specifications may result in issues such as:
• Screens not displaying correctly.
• Buttons not responding.

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