Please copy and paste all the questions below into the
Problem Report Form, and send us your answers.
Please make sure you answer all the questions fully for us to provide you with an accurate response as quickly as possible.
1. What is the type of Gems or Cash you purchased? (E.g., 4,200 Gems, 13,300 Gems, 36,600 Gems, 78,000 Gems, 157,800 Gems, etc.)
2. How many Gems or Cash did you purchase? (E.g., two 4,200 Gems, one each of 4,200 Gems and 13,300 Gems, etc.)
3. What is the exact time you made the purchase(s)? (E.g., 2:28 pm, March 13, 2017)
4. What is the exact problem you are encountering? Describe it in as much detail as possible.
E.g., I received a payment email, but I didn't receive the Gems.
E.g., I purchased 4,200 Gems once, but I was charged the price of 2 purchases of 4200 Gems
Let us know if we can make it better.
Note:
- Do not enter any personal information.
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