Help Center | JP Official Account

The LINE Call feature lets LINE users make voice or video calls to LINE official accounts.

Adding LINE Call to your official account makes it easier to communicate with users about urgent matters or topics that are hard to explain via chat.

For details about setting up LINE Call, see here (only available in Japanese).

Note:

- LINE Call is only available on the LINE Official Account app and cannot be used from LINE Official Account Manager for web browsers.

- Calls cannot be made from LINE official accounts.

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Setting up LINE Call toggle

To set up LINE Call, use one of the methods below.

From the LINE Official Account app:

1. Tap the Chats tab > Settings at the top right of the screen.

2. Tap Call.

3. Turn ON Voice calls or Video calls.

From LINE Official Account Manager for web browsers:

1. Select the Chats tab.

2. Choose Chat settings > Call.

3. Enable Voice calls or Video calls.

For more details about setting up LINE Call, see here (only available in Japanese).

You will not be able to use LINE Call if your Response mode is set to Bot. To use the feature, change your Response mode to Chat.

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Adding a Call button to your profile toggle

To add a Call button to your profile, use one of the methods below.

From the LINE Official Account app:

1. From the Home screen, tap Profile > Profile.

2. Tap Add button > Call > Next.

3. Tap LINE Call > Add.

Note: Check the box next to Allow calls outside your response hours if necessary.

4. Tap Save > OK.

5. At the top left of the screen, tap "<" > Publish changes.

From LINE Official Account Manager for web browsers:

1. Select Profile.

2. Select Add button > Call > Next.

3. Select LINE Call > Add.

Note: Check the box next to Allow calls outside your response hours if necessary.

4. Select Publish changes.

For details about setting up LINE Call, see here (only available in Japanese).

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Sending users call requests toggle

If you only want to receive calls from users when necessary, you can use call requests.

To send a call request, use one of the methods below.

From the LINE Official Account app:

1. Tap the Chats tab > a chat with the user you want to send the call request to.

2. Tap "+" at the bottom left of the screen.

3. Tap Call request > Send.

From LINE Official Account Manager for web browsers:

1. Select the Chats tab > a chat with the user you want to send the call request to.

2. Select the phone icon at the bottom right of the screen > Send.

For details about setting up LINE Call, see here (only available in Japanese).

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不在時メッセージを設定するには？ toggle

不在時メッセージを設定すると、応答することができなかったときに、自動で不在時メッセージを送信します。

不在時メッセージを設定するには以下をご参照ください。

管理アプリでの設定手順

1)[チャット]＞右上の[設定]アイコンをタップ

2)[電話]をタップ

3)[不在時メッセージ]をオン

LINE Official Account Managerでの設定手順

1)[チャット]を選択

2)[チャット設定]＞[電話]を選択

3)[不在時メッセージ]をオン

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Configuring incoming call notifications toggle

To configure your incoming call notifications, follow the steps below.

From the LINE Official Account app:

1. Tap the Notifications tab > Settings at the top right of the screen.

2. Tap Call.

3. Turn Incoming calls ON or OFF.

From LINE Official Account Manager for web browsers:

See this Help article for the steps.

Note:

- Please allow the domain "chat.line.biz" in your Chrome notification settings.

- With LINE Official Account Manager for web browsers, you can only place or receive calls using the Chrome browser.

For details about setting up LINE Call, see here (only available in Japanese).

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I'm not receiving calls from users toggle

If you're unable to receive calls from users, it may be due to one of the reasons below.

• Incoming call notifications are turned OFF in the LINE Official Account app on the device you're using.

• You or another administrator turned OFF the Call setting for the account.

For details about setting up LINE Call, see here (only available in Japanese).

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応答時間外の着信を設定するには？ toggle

応答時間外の着信設定は以下をご参照ください。

管理アプリでの設定手順

1)[通知]＞右上の[設定]アイコンをタップ

2)[電話]をタップ

3)応答時間外の着信を受けたい場合は[電話]内の[応答時間外の着信]をオンに、受けたくない場合は[電話]内の[応答時間外の着信]をオフにする

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迷惑な通話を受けたくない toggle

特定のユーザーから迷惑な通話やチャットが届く際は、当該ユーザーをスパムに登録することで、着信を制限することができます。

ユーザーをスパムに登録すると、当該ユーザーからの通話やメッセージの受信通知が届かなくなります。

管理アプリでの登録手順

1)メニューの[チャット]をタップ

2)該当のユーザーのチャットをタップ

3)チャット右上の[∨]メニューから[ユーザーのプロフィールを管理]をタップ

4)プロフィールから[スパムに設定]をオン

LINE Official Account Managerでの登録手順

1)[ホーム]＞[チャット]を選択

2)該当のユーザーのチャットを選択し、右にあるプロフィールを確認

3)プロフィールの右上にある[…]メニューを選択

4)メニュー内の項目から[スパムに登録]を選択

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不在時メッセージはどのようなケースで送信されますか？ toggle

以下のケースで、不在時メッセージが自動で送信されます。

- LINEユーザーの発信時間内に、管理者が電話にでることができなかったとき

- 管理者が他のユーザーと通話中だったとき

- 管理者がユーザーからの電話をキャンセルしたとき

※スパム登録されているユーザーにも、自動で不在時メッセージが送信されます

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チャットモードでしかLINEコールが利用できないのはなぜですか？ toggle

LINEコールでは、チャット上で以下の機能を利用するため、チャットモードでのみ利用可能となっています。

- 着信履歴の確認

- 迷惑な通話の登録

- 担当者の確認

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Using LINE Call toggle

You can use LINE Call if the following requirements are met.

• Your app version supports LINE Call

Note: For information on app versions that support the feature, see this Help article.

• The LINE Call setting is enabled in LINE Official Account Manager for web browsers or the LINE Official Account app

• Your device meets the recommended system specifications

Note: Calls on LINE Official Account Manager for web browsers are only supported by the Chrome browser.

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App versions that support LINE Call toggle

LINE Call can be used with the app versions below.

• LINE official account administrators:

Version 2.0.0 or later of the LINE Official Account app

• LINE users:

- LINE versions 10.10–10.15

Note: You will not be able to use the features for rerouting calls to landlines or making limited-time call requests.

- LINE version 10.16 or later

Note: You can use all of LINE Call's features, including the features for rerouting calls to landlines and making limited-time call requests.

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Are there any charges for LINE calls that are rerouted to a landline? toggle

LINE Call is currently being offered free of charge for a limited time. This means that there are no call charges for LINE official accounts or LINE users.

Note: Only LINE official accounts with a Light or Standard plan can use the feature for rerouting LINE calls.

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I can't use my camera in calls on LINE Official Account Manager for web browsers toggle

If you can't use your camera in calls on LINE Official Account Manager for web browsers, see the information below.

• Confirm your settings

In Chat settings, click the Basic tab and go to Audio and video settings. You can check your camera's status next to Camera.

If the status is Currently disabled or Blocked, follow the steps below and change your settings. Once you've finished, the status will become Allowed.

• If your camera's status is Currently disabled:

You need to allow access from the browser pop-up. Click Grant access > Allow in the pop-up that appears.

• If your camera's status is Blocked:

You need to allow access from your browser settings by following the steps below.

1. At the top right of the Chrome browser, click the menu icon > Settings.

2. Click Site Settings > Camera.

3. Select the domain "chat.line.biz" on the camera settings page.

4. Under Permissions, select Allow in the drop-down menu next to Camera.

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I can't use my mic in calls on LINE Official Account Manager for web browsers toggle

If you can't use your mic in calls on LINE Official Account Manager for web browsers, see the information below.

• Confirm your settings

In Chat settings, click the Basic tab and go to Audio and video settings. You can check your mic's status next to Microphone.

If the status is Currently disabled or Blocked, follow the steps below and change your settings. Once you've finished, the status will become Allowed.

• If your mic's status is Currently disabled:

You need to allow access from the browser pop-up. Click Grant access > Allow in the pop-up that appears.

• If your mic's status is Blocked:

You need to allow access from your browser settings by following the steps below.

1. At the top right of the Chrome browser, click the menu icon > Settings.

2. Click Site Settings > Microphone.

3. Select the domain "chat.line.biz" on the microphone settings page.

4. Under Permissions, select Allow in the drop-down menu next to Microphone.

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I'm not receiving call notifications on LINE Official Account Manager for web browsers toggle

If you aren't receiving notifications, follow the steps below to check your Chrome notification settings.

1. At the top right of the Chrome browser, click the menu icon > Settings.

2. Click Site Settings > Notifications.

3. Select the domain "chat.line.biz" on the notifications settings page.

4. Under Permissions, select Allow in the drop-down menu next to Notifications.

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Setting time limits on call requests toggle

When you send a user a call request, you can set a 30-minute time limit on it. Call requests with a time limit expire after the 30 minutes are up, and can then no longer be used to make a call.

To set up limited-time call requests, follow the steps below.

From the LINE Official Account app:

1. Tap the Chats tab > Chat settings.

2. Tap Call.

3. Under Optional settings, turn ON Call requests expire.

From LINE Official Account Manager for web browsers:

1. Click the Chats tab > Chat settings.

2. Click Call.

3. Under Optional settings, select Enable for Call requests expire.

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Rerouting LINE calls to a landline toggle

Your call history and missed calls will still appear in a chat on LINE Call as usual.

Call rerouting can be used with LINE official accounts that have a Light or Standard plan. If you have a Free plan and want to use this feature, you'll need to upgrade to a paid plan first.

To set up LINE call rerouting, follow the steps below.

From the LINE Official Account app:

1. Tap the Chats tab > Chat settings.

2. Tap Call.

3. Tap Call types > Rerouting.

4. Enter the phone number you want to reroute calls to in the pop-up and tap Next.

5. Confirm the phone number you entered in the pop-up and tap Save.

From LINE Official Account Manager for web browsers:

1. Click the Chats tab > Chat settings.

2. Click Call.

3. Under Call types, click Rerouting.

4. Enter the phone number you want to reroute calls to in the pop-up and click Next.

5. Confirm the phone number you entered in the pop-up and click Save.

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