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Creating an account

Creating new LINE official accounts toggle
You can create a LINE official account from the LINE Official Account app or website (on your PC or smartphone browser).

To create a LINE official account (from the website):
2. Select the account type you want to create.
3. Log in to LINE Business ID.
4. Fill in the required fields and choose Continue.
5. On the "Check application" page, select Submit.

To create a LINE official account (from the app):
1. Download the LINE Official Account app here.
2. Tap Log in with LINE app or Log in with Email.
3. Tap Create new account.
4. Fill in the required fields and tap Continue.
5. Tap Create account.
Note: If you already have a LINE official account, tap the menu icon at the top left of the Home screen > Create new account.

You cannot create verified accounts from the LINE Official Account app. If you'd like a verified account, you need to make a request after creating an unverified one.

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How many official accounts can I create? toggle
Up to 100 accounts (Verified or Unverified) can be created with one LINE Business ID.

Accounts created using the LINE Official Account app are Unverified, and need to pass LINE's verification process to become Verified. 
Note: Applications are currently only being accepted for Indonesia, Japan, Taiwan, and Thailand. Verified accounts are not being issued for other countries or regions at this time.

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Account types eligible for verification toggle
For information on our verification process, see the LINE Official Account Guidelines (only available in Japanese).
Note: We cannot respond to inquiries regarding the specifics of our approval criteria or the reasons for rejecting or suspending accounts.

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How long does it take to finish the verification process? toggle
From application to completion, the verification process normally takes about 10 business days.
Note: More time may be needed for some cases.

Please understand that LINE cannot provide details about the status of pending applications or reply to any related inquiries.

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The LINE official account I created doesn't appear in search results toggle
Unverified accounts (those for businesses or individuals that have not been reviewed and verified by LINE) do not appear in search results on the Internet or in the LINE app.

If you have a Verified account and it doesn't appear in search results, your "Show account in searches" setting may be turned OFF.

To check/change your display settings, follow the steps below.

From the LINE Official Account app:
1. Select the account you want to configure from the Accounts list.
2. Tap Settings > Account.
3. Check/change the setting for "Show account in searches."

From LINE Official Account Manager for web browsers:
1. Select the account you want to configure from the Accounts list.
2. Click Settings > Account settings.
3. Check/change the setting for "Show account in searches."

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