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Targeted broadcasts

Rich messages and rich video messages

Can I edit/delete messages that I sent?

Message limits

Types of messages that count as broadcasts

Sending additional messages beyond the free message limit

If you've used up all of your free messages and want to send more, you need to change the additional message target limit.

Note: You cannot change the monthly limit of 200 messages for the Communication plan, or 5,000 messages for the Light plan.

You can change the additional message limit using one of the methods below.

To change the additional message limit from the purchase screen on your smartphone browser:

1. Log in from this link and tap an account in the Accounts list.

Note: You cannot complete these steps from the LINE Official Account app, so you need to use the link above.

2. Tap Account settings > Change your additional message limit.

3. Change the message limit and tap Save.

To change the additional message limit from LINE Official Account Manager for web browsers:

1. Click an account in the Accounts list.

2. Click Settings > Dashboard under Activity and billing.

3. Under Messages sent this month, click Set target limits.

4. Change the message limit and click Save.

The additional message limit you set cannot exceed the max value. If you want to send more than the max value, please contact us via the Inquiry Form.

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Checking how many free messages you've sent

About your broadcast volume

You can send messages to randomly selected recipients from your friends list by setting a broadcast volume.

Note: If you're filtering friends by demographic, be sure that the number of recipients is set to 50 or more people.

To set a broadcast volume, follow the steps below.

From the LINE Official Account Manager app:

1. Tap the account you want to configure in the Accounts list.

2. Tap Broadcast > Create broadcast.

3. Add a broadcast and tap Next.

4. Turn the Broadcast volume setting ON and enter the number of messages you want to send.

From the browser version of LINE Official Account Manager:

1. Click the account you want to configure in the Accounts list.

2. Click Broadcast > Create new.

3. Check the box next to Set broadcast volume and enter the number of messages you want to send.

The maximum broadcast volume you can set is limited by available demographic data. Since not all user demographics can be estimated, the number of users shown for "Maximum message count" may differ from the number of users listed for statistics displayed on other pages.

Also, the number of users shown for "Maximum message count" may vary over time, as these statistics are updated regularly. Because it takes up to three days for the latest demographic data to be reflected, broadcasts sent with a set broadcast volume are based on demographic data from three days ago.

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About A/B tests

About card-based messages

Creating images

With the Create image feature, you can easily make images that fit templates in rich messages or rich menus. You no longer have to worry about not being able to prepare images for use in the rich messages or rich menus that you'd like to send, or having trouble editing or customizing the images that you've prepared.

To create an image, follow the steps below.

Note: Images can only be created on LINE Official Account Manager for web browsers, and not on the LINE Official Account app.

For rich messages:

1. Click Home > Rich messages.

2. Click Create new.

3. Click Select template, choose a template, then click Apply.

4. Click Create image.

5. Use the icons at the bottom of the editing screen to edit the image as you like.

6. After you've finished editing the image, click Apply.

For rich menus:

1. Click Home > Rich menus.

2. Click Create new.

3. Click Select template, choose a template, then click Apply.

4. Click Create image.

5. Use the icons at the bottom of the editing screen to edit the image as you like.

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