Surveys let you gather the opinions of LINE users for valuable feedback. You can also use them to do research for your products and services or get user demographics.
Your surveys can be attached to broadcasts, LINE VOOM posts, automated messages, and more to reach a wide range of users.
Additionally, you can distribute thank-you coupons to users who answer your survey to show your gratitude and encourage participation.
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LINE user information that can be collected from surveys
You can add questions to your surveys to obtain the following information about other LINE users:
• Gender
• Age
• Area
Note: To protect the privacy of LINE users, questions cannot be customized to obtain information related to other demographics.
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Satisfaction surveys
You can send out satisfaction survey messages at no additional cost to gauge how your followers feel about your account.
Surveys measure user satisfaction quantitatively with a Net Promoter Score (NPS®). If you have a Premium or verified account, you can also send open-ended questions along with your satisfaction surveys, allowing you to get both quantitative and qualitative feedback about your account.
Satisfaction surveys can be sent out once every 90 days. Plan your next move based on your current score by comparing past and recent scores and looking back on your old messages/promotions.
To send out a satisfaction survey:
1. Click Home > Surveys.
2. Click Net Promoter Score®.
3. Click Send survey.
Note:
- Satisfaction surveys can only be created on LINE Official Account Manager for web browsers, and not on the LINE Official Account app.
- Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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