LINE

Help

Chats

About Chats toggle
You can connect with your users through your LINE official account via:
• 1-on-1 chats
• Group chats
• The Messaging API

You cannot use the Chats feature (for 1-on-1 and group chats) and the Messaging API at the same time. To use the Chats feature, select Chat mode; to use the Messaging API, select Bot mode.

Was this page helpful?

Yes No

Using chats toggle
To start using the chat feature, follow the steps below.

From the LINE Official Account Manager app:
1. Tap the account you want to configure in the Accounts list.
2. Tap Settings Responses > Response mode.
3. Select Chat.

From the browser version of LINE Official Account Manager:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Response settings.
3. Next to "Response mode," select Chat.

Was this page helpful?

Yes No

About group chats toggle
You can use group chats when you want to communicate with a number of users at once.
Note: LINE official accounts can only join group chats when they are invited by a LINE user.

Was this page helpful?

Yes No

Joining a group chat toggle
LINE official accounts can only join group chats when they are invited by a LINE user.

Was this page helpful?

Yes No

Manual chat and smart chat toggle
The "Manual chat and smart chat" option uses LINE's AI technology to automatically reply to users' simple questions.
Note: Currently, this feature is only available in Japan and can only recognize questions sent in Japanese.

When you enable Manual chat and smart chat, appropriate replies will be automatically selected from those registered in Simple Q&A and sent out to users.

If a question is complicated or can't be answered via automatic reply, you can switch to manual chat so you and your staff member can answer directly. (After replying to a user manually, you can switch back to smart chat.)

For more information, see the Help articles below.

Was this page helpful?

Yes No

Using manual chat and smart chat toggle
You can enable the "Manual chat and smart chat" option with either of the methods below.

From the LINE Official Account app:
1. Tap the account you want to configure in the Accounts list.
2. Tap Settings > Responses.
3. Under Detailed settings, tap During business hours and select Manual chat and smart chat.

From the browser version of LINE Official Account Manager:
1. Click the account you want to configure in the Accounts list.
2. Click Settings > Response settings.
3. Under Detailed settings, select Manual chat and smart chat for During business hours.
Note:
- Changing the response mode from Bot to Chat will automatically turn off webhooks. Please keep in mind that webhooks will NOT turn back on automatically if you switch to bot mode again.
- The "Manual and smart chats" option is currently only available for use in Japan.

Was this page helpful?

Yes No

Using purchased LINE stickers toggle
You can use your purchased LINE stickers in LINE Official Account Manager for web browsers or the LINE Official Account mobile app by logging in with your LINE account.

Was this page helpful?

Yes No

LINE sticker types that can be used with LINE Official Account toggle
You can use the following sticker types with LINE Official Account:
• Default stickers
• Creators' stickers that were purchased by the LINE account that is currently logged in

The following sticker types cannot be used:
• Official stickers
• Creators' message and custom stickers
Note: You cannot use creators' stickers purchased with your LINE account if you log in with a business account.

Was this page helpful?

Yes No

Help Center
TOP