Turning this setting on will tell users roughly how long it will take to receive a response to their messages. The average reply time appears under Basic info on your LINE official account's profile page.
Reply times are calculated by analyzing how long it took your official account to reply to previous messages.
Note: You can only use this setting if Chat is turned on in Response settings.
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About average reply time
The reply time is an estimate of how long it will take a LINE official account to reply to messages from users.
Note: You can only use this setting if Chat is turned on in Response settings.
• Reply time is calculated for 1-on-1 chats with users.
Note: Auto-response messages, AI response messages, multi-person and group chats, and messages from people registered as spam users are not subject to calculation.
• Reply time is calculated based on data from the last 30 days (up to the previous day).
• Calculation method: When a user sends their first message in a chat, the average amount of time required to reply within a 24-hour time frame is calculated based on data from the last 30 days.
Note:
- Replies that were sent more than 24 hours after receiving a user's first message are not included in the calculation.
- After a 24-hour calculation period has ended, the next calculation will start when another message arrives from the user.
- Calculation is done automatically, so we do not view any messages sent between LINE official accounts and users.
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About profiles
On your account's profile page you can post basic information about your company, store, or brand.
Your profile information is also published on the web, so it's a great way to promote your official account.
Note: Profile information will not be published on the web for unverified accounts.
For details about what information you can post, see here.
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Editing your profile
You can edit the information in your profile using LINE Official Account Manager for web browsers.
Note: You cannot edit your profile on the LINE Official Account app.
To edit your profile:
1. Click the account you want to configure in the Accounts list.
2. Click Profile.
3. Edit each field on the Profile page settings.
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About LINE official accounts
Creating an account
Logging in
Settings
Activity and billing
Broadcasts
LINE VOOM
Auto-response messages
Rich menus
Coupons
Reward cards
Surveys
Gain friends
Insight
Chats
LINE Call
Profile
Reserve with LINE
Gain friends Ads
LINE Tag
Issues
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