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Your LINE BITMAX registered information is linked to LINE and LINE Pay. If you changed your phone number or email address, please update your registered information on LINE.
For the steps to change your phone number, see here.
For the steps to change your email address, see here.
If your name or address has changed, you need to update your information on LINE Pay.
If you want to change any other registered information, please contact us via one of the methods below.
Email:
Send us an email at any time via this Inquiry Form.
Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)
You can delete your LINE BITMAX account by tapping the More tab on the main menu > Manage account > Delete LINE BITMAX account.
Note: Your trade history and balance cannot be restored once your LINE BITMAX account has been deleted.
You cannot delete your LINE BITMAX account if:
• You have any pending transactions.
• You have any pending withdrawal requests.
• Your balance of Japanese yen is greater than the withdrawal fee.
• Your crypto asset balance is greater than the minimum amount that can be sent plus the sending fee.
• Your LINK (LN) balance is greater than the minimum trading amount.
• You're lending crypto assets.
• You have transactions that are under review.
If you can't delete your LINE BITMAX account, try doing so after selling your crypto assets, sending them to another wallet, or withdrawing them as Japanese yen.
When you delete your LINE BITMAX account, all of your account information is deleted along with it, including your previous trading history and remaining balances. Once account information has been deleted, there is no way to recover it.
If your old account was deleted, please consider using LINE BITMAX with a new account.
If your smartphone is lost or stolen and you want to deactivate your LINE BITMAX account, please contact us via one of the methods below.
Email:
Send us an email at any time via this Inquiry Form.
Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)
LINE BITMAX is linked to LINE and LINE Pay, so first make sure you can use both of those accounts.
If you can use both your LINE and LINE Pay accounts but still can't log in to LINE BITMAX, contact us via one of the methods below.
Email:
Send us an email at any time via this Inquiry Form.
Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)
If we requested information for returning your remaining balances (Japanese yen and crypto assets) but did not receive it, and over five years have passed since deleting your LINE BITMAX account, it may no longer be possible to receive a refund.
Your investable amount is the total amount of financial assets that you can invest in crypto assets.
If there are any changes to your investable amount, please contact us as soon as possible using one of the methods below.
Email:
Send us an email at any time via this Inquiry Form.
Chat support:
Add the LINE BITMAX official account as a friend on LINE and send your inquiry in a chat message. (Available from 10 am to 6 pm JST, all year round.)
Note: Chat support is only available in Japanese.