If you use an old address, the crypto assets will not appear in your wallet and the transaction cannot be canceled.
Please take care when sending assets to BITMAX from external wallets after the grace period, as we will be unable to offer support if any issues occur.
Thank you for your feedback! If you have any other questions, please contact us here.
A six-month grace period is scheduled to be applied for receiving crypto assets at new addresses, starting from the day that the addresses change. We will announce the details as soon as they have been determined.
Thank you for your feedback! If you have any other questions, please contact us here.
You can check your new addresses the same way you checked your old addresses. On the BITMAX main menu, tap Wallet > Receive under the crypto asset you want to confirm the address for.
Thank you for your feedback! If you have any other questions, please contact us here.
Crypto assets that are sent during the grace period for new addresses will automatically appear in your wallet. In such cases, you will be notified of the new address via the BITMAX Notifications (BITMAXお知らせ) official LINE account.
Please make sure to delete or update your old addresses on any external exchanges or wallets that you use within the grace period.
The grace period for the crypto assets below is scheduled to be applied until Tuesday, May 18, 2021.
• Ethereum (ETH)
• Ripple (XRP)
For the following crypto assets, the grace period is scheduled to be applied until Friday, September 24, 2021.
The minimum amount required for receiving Ethereum (ETH) on BITMAX is 0.005 ETH. If you receive less than the minimum amount, the assets will not appear in your wallet.
Note: The assets will appear once additional deposits are made and the total is 0.005 ETH or more.
If you have less than 0.005 ETH at your old address, please contact BITMAX Customer Care using one of the methods below.
Note:
- Support is scheduled to be available until Tuesday, May 18, 2021.
- Please be aware that we will not be able to offer related support from Wednesday, May 19, 2021.
Signing up for a BITMAX account is totally free. However, designated fees will apply for certain uses of the service, such as making deposits and withdrawals.
For more information about the types of fees on BITMAX, see this Help article.
Thank you for your feedback! If you have any other questions, please contact us here.
See below for a list of the transaction fees on BITMAX.
Deposit fees
Deposits from your LINE Pay balance: JPY 110 (tax included)
Deposits via debit payments from bank accounts linked to LINE Pay: JPY 110 (tax included)
Transfer deposits from bank accounts: No charge
Note: There will be a fixed service charge for each bank.
Withdrawal fees
Withdrawals to LINE Pay: JPY 110 (tax included)
Withdrawals to bank accounts: JPY 400 (tax included)
Fees for buying/selling crypto assets
There are no fees for buying and selling crypto assets on BITMAX.
Fees for sending crypto assets
To BITMAX wallets: No charge
To wallets at external exchanges: Fees will vary depending on the crypto asset, as indicated below.
• Bitcoin (BTC): 0.001
• Ethereum (ETH): 0.005
• Ripple (XRP): 0.15
• Bitcoin Cash (BCH): 0.001
• Litecoin (LTC): 0.001
Note: Sending/receiving LINK (LN) is not currently supported. (These features are being prepared for release in the future.)
Fees may differ from those noted above due to promotions or other events. For information on promotions, check out the official BITMAX blog (only available in Japanese).
Thank you for your feedback! If you have any other questions, please contact us here.
BITMAX Wallet is a wallet service that lets you manage your digital assets. You can use it to send digital assets to friends on LINE or to other wallet services.
Note: Your digital assets include your tokens from various services and game items.
For more information about BITMAX Wallet, see here.
Thank you for your feedback! If you have any other questions, please contact us here.
Your BITMAX registered information is linked to LINE and LINE Pay. If you changed your phone number or email address, please update your registered information on LINE.
For the steps to change your phone number, see here.
For the steps to change your email address, see here.
You can delete your BITMAX account by tapping the More tab on the main menu > Manage account > Delete BITMAX account.
Note: Your trade history and balance cannot be restored once your BITMAX account has been deleted.
You cannot delete your BITMAX account if:
• The amount of crypto assets that you have (excluding LINK) is equal to or greater than the minimum amount that can be sent plus the sending fee.
• Your balance of Japanese yen is greater than the withdrawal fee.
• You have any pending transactions.
• You have any pending withdrawal requests.
If you can't delete your BITMAX account, try doing so after selling your crypto assets, sending them to another wallet, or withdrawing them as Japanese yen.
When you delete your BITMAX account, all of your account information is deleted along with it, including your previous trading history and remaining balances. Once account information has been deleted, there is no way to recover it.
If your old account was deleted, please consider using BITMAX with a new account.
Thank you for your feedback! If you have any other questions, please contact us here.
If we requested information for returning your remaining balances (Japanese yen and crypto assets) but did not receive it, and over five years have passed since deleting your BITMAX account, it may no longer be possible to receive a refund.
Thank you for your feedback! If you have any other questions, please contact us here.
You need to verify your identity with documentation before you can make exchanges on BITMAX. This includes depositing/withdrawing Japanese yen and buying/selling crypto assets.
Please prepare one of the following forms of identification:
• Driver's license
• Residence card
• Special permanent resident certificate
• Japanese passport
Note: Your application will not be accepted if we cannot confirm the "Information on Bearer" page.
• Driving history certificate (運転経歴証明書)
• Individual Number ("My Number") card
For more information about how to verify your identity, see this BITMAX official blog post (only available in Japanese).
If you want to withdraw amounts over JPY 100,000 or send money to external wallets, you need to verify your identity with the simple smartphone (E-KYC) process. For more information, see the following Help articles.
To provide a service where users can trade crypto assets, businesses are required to verify user identities in accordance with Financial Services Agency (FSA) guidelines.
For you to use BITMAX, we need to confirm information such as your name, address, date of birth, purpose for trading, and profession.
Please understand that this is to help us provide a safe and reliable service.
Thank you for your feedback! If you have any other questions, please contact us here.
Simple smartphone identity verification (E-KYC) requires you to take photos of your ID and face. For details, see this BITMAX official blog post (only available in Japanese).
If you haven't linked a bank account to LINE Pay, you'll need to do so separately to deposit and withdraw money.
Thank you for your feedback! If you have any other questions, please contact us here.
If you've already verified your identity by linking a bank account and verifying your ID, completing simple smartphone identity verification (E-KYC) will let you:
• Make withdrawals of more than JPY 100,000 to LINE Pay (up to JPY 1,000,000 a day).
• Make withdrawals of more than JPY 100,000 to bank accounts (up to JPY 10,000,000 a day).
• Send crypto assets to external wallets.
Thank you for your feedback! If you have any other questions, please contact us here.
When you submit your application for identity verification, the address on the document you provide will be checked to see if it matches your address registered on LINE Pay.
If the addresses don't match, you will not be able to verify your identity. Be sure to update your address registered on LINE Pay before applying for identity verification.
Thank you for your feedback! If you have any other questions, please contact us here.
Unfortunately, you cannot cancel your identity verification review once you've applied for it. Please wait until you receive your review results and then apply again.
Thank you for your feedback! If you have any other questions, please contact us here.
After completing the steps to make a deposit, the amount will appear in your wallet in real time.
Note: In some cases, it may take more time for the amount to appear due to network conditions.
For deposits made from bank accounts
If you complete the transfer during your bank's business hours, the amount deposited will appear in your wallet after the transaction has been processed.
Note: Depending on the bank you use, it may take some time for the deposit details to appear in your account. For details about the status of your deposit, please contact your bank directly.
Thank you for your feedback! If you have any other questions, please contact us here.
If the money was deposited after your bank's business hours, it won't appear in your BITMAX wallet until the next business day.
Note: Please contact your bank directly if you're unsure of its business days.
If the amount you deposited still has not appeared in your BITMAX wallet after the next business day has passed, please contact us using one of the methods below.
• The LINE app has not been updated to the latest version.
Please try making the withdrawal again after updating the app and making sure you have a strong network connection. If the issue persists, please contact us using one of the methods below.
You need to receive a minimum amount of Ethereum (ETH) on BITMAX for the coins to appear in your wallet. If you receive less than the minimum amount, the coins will not appear in your wallet until your ETH total has reached the minimum amount.
Minimum receivable amount for Ethereum (ETH): 0.005 ETH
Note: There is no minimum receivable amount set for the other crypto assets available on BITMAX.
If you received less than the minimum amount before your address changed, please make additional deposits to your old address during the grace period.
Note: Making additional deposits to your new address will not make the balance in your old wallet appear.
When sending Ripple (XRP) to BITMAX, make sure you set the address and tag correctly in the wallet you're sending the coins from.
If the address or tag is incorrect or missing, there will be no way to confirm that Ripple (XRP) was received, and there may be no way to undo the transaction. Please understand that LVC Corporation will not assume responsibility for such cases.
Thank you for your feedback! If you have any other questions, please contact us here.
Depending on network conditions, it may take some time for crypto assets sent from an external wallet to appear in BITMAX.
If the crypto asset still hasn't appeared in your BITMAX wallet 24 hours after the status in the sending wallet indicates that it has been sent, please contact us using one of the methods below.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in your wallet.
Your addresses for receiving Ethereum (ETH) and Ripple (XRP) changed on Wednesday, November 18, 2020. Please check the new addresses and make sure to use them in the future.
Note:
- For the steps to check your addresses, see here.
- Be sure not to use the old addresses to receive crypto assets.
Depending on network conditions, it may take some time for crypto assets sent from BITMAX to appear in an external wallet. When the transfer amount can be confirmed in your wallet, the BITMAX official account will send you a chat message on LINE.
If the crypto asset still hasn't appeared 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in the wallet it was sent to.
For other BITMAX-related inquiries, please use one of the methods below.
Currently, there is no way to check in the BITMAX app whether or not the person you sent a crypto asset to received it. If you want to make sure someone received the crypto asset you sent, please ask them directly.
Thank you for your feedback! If you have any other questions, please contact us here.
Depending on network conditions, it may take some time for crypto assets sent from BITMAX to appear in an external wallet.
If the crypto asset still has not appeared in the wallet you sent it to 24 hours after your Transaction ID status changed to "Success," please contact the receiving wallet service provider.
Note: If you send Ripple (XRP) without entering a tag, it may not show up in your wallet.
For other BITMAX-related inquiries, please use one of the methods below.
You can check your Transaction ID (for transactions with wallets other than BITMAX) on the transaction details screen. This screen also shows the transaction date and time, intended recipient address, amount, and transaction fee.
Note: If the transaction status is "Pending," you'll see the Transaction ID after the crypto asset has been sent.
To view the details of a transaction:
1. On the BITMAX main menu, tap Wallet > the crypto asset you want to check.
2. Tap the relevant transaction to view the details screen.
Note: You can also adjust the time range if necessary.
Thank you for your feedback! If you have any other questions, please contact us here.
You can start buying crypto assets as soon as the money you deposited appears in your wallet. Depending on network conditions, it may take some time for the amount to appear.
Thank you for your feedback! If you have any other questions, please contact us here.
Crypto asset rates are always changing, so there may be fluctuation when buying/selling coins. Be sure to check the current price before placing an order.
Note: When you place an order, the rate will be fixed for five seconds and the time remaining will appear at the top of the screen.
Thank you for your feedback! If you have any other questions, please contact us here.
An insider is someone who has or is likely to have crypto asset-related information.
Crypto asset-related information refers to anything having to do with undisclosed important information related to BITMAX or regarding crypto assets handled or intended to be handled by BITMAX, as well as information that could affect one's decision to purchase, sell, or trade crypto assets.
For example, the following types of people are likely to be insiders:
1) An issuer or manager of a crypto asset handled by BITMAX
2) An associated company (as defined in article 8.8 of the "Regulation for Terminology, Forms and Preparation of Financial Statements") of a person described in 1)
3) A major shareholder of 1) or 2)
4) An officer of 1) or 2)
5) A person who formerly qualified as 4) within one year
6) A spouse or cohabitant of 4)
7) An employee of 1) or 2)
8) A major shareholder, officer, or employee who conducts crypto asset-related trading for business (regardless of registration or whether they are in Japan or abroad)
If you qualify as an insider, you cannot make transactions using crypto asset-related information. BITMAX monitors for insider trading and other inappropriate transactions, and will alert or warn users if it is determined that any such activity has occurred. We also reserve the right to limit trading or cancel accounts at our discretion.
Thank you for your feedback! If you have any other questions, please contact us here.
In order to confirm that you are the one making a trade, you may be asked to enter your LINE Pay passcode depending on the details and amount of the trade.
Taking liquidity into consideration, restrictions are placed on the total amount of LINK that can be traded.
If the amount of LINK traded on BITMAX in the last hour exceeds LN 2,000, a restriction will be placed on trading until the amount being traded falls below LN 2,000. This limit applies to buy transactions and sell transactions separately.
Note:
- Trading limits are subject to change without notice due to market conditions, liquidity, and other factors.
- Additional restrictions may be placed on trading due to crypto asset market trends and other circumstances.
Thank you for your feedback! If you have any other questions, please contact us here.
The values of crypto assets fluctuate daily. If you are trading crypto assets for the purpose of speculation, please understand that there is a risk of losing money due to value fluctuations.
For more information regarding the risks involved with trading crypto assets, see here(only available in Japanese).
Thank you for your feedback! If you have any other questions, please contact us here.
To use the Crypto Asset Lending Service, you need to:
• Open a BITMAX account.
• Agree to the Crypto Asset Lending Service Terms of Use.
If you apply for a fixed lending plan, you need to separately agree to the Crypto Asset Lending Service Terms of Use (Fixed Lending). For details, check the following posts on the BITMAX official blog (only available in Japanese).
Interest rates are used to calculate interest on crypto assets that you lend to BITMAX.
Note: Sales tax is included in both interest and interest rates.
With flexible lending:
Interest rates are updated daily and vary depending on market conditions.
With fixed lending:
Interest rates are updated daily. However, the interest rate when you submitted your lending application apply throughout the lending period.
While all interest rates are displayed as annual rates, the real interest rate is calculated on a daily basis (real interest rate = interest rate/365).
Thank you for your feedback! If you have any other questions, please contact us here.
You can check interest rates by going to the BITMAX main menu and tapping Lending > Lending at the top of the screen. The calculated annual interest rate is displayed next to each crypto asset.
Interest rates vary for flexible and fixed lending plans. For more information, see this Help article.
Thank you for your feedback! If you have any other questions, please contact us here.
Processing for interest payment begins when additional lending starts, or when lending ends at 12:00:00 pm (if you've applied for a return). Interest is paid on the same day or within seven days at the latest.
If you apply for a return of the full loan amount:
You'll be paid all of the crypto assets you lent with interest.
If you apply for a partial return:
You'll be paid the amount of crypto assets you applied for as well as the interest you've accrued up to that point.
If you apply for additional lending:
You'll be paid all of the interest you've accrued up to that point.
Sales tax is included in interest. The interest you receive is also subject to general taxation.
For information on the treatment of taxes on the interest you receive and other details, please visit your nearest tax office or consult with a tax accountant.
Thank you for your feedback! If you have any other questions, please contact us here.
If you can't apply to lend crypto assets, check the amount that you're trying to lend. Each crypto asset has a set maximum and minimum amount that can be lent. For details about lendable crypto asset amounts, see this Help article.
Also, there is a set maximum borrowing limit for the entire company as a risk management policy. If the company reaches its maximum borrowing limit, we may stop accepting loans without notice.
Thank you for your feedback! If you have any other questions, please contact us here.
Applications are accepted daily at 9:00:00 am, and lending starts at 12:00:00 pm. You can cancel applications up until 8:59 am (before applications are accepted).
Thank you for your feedback! If you have any other questions, please contact us here.