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Can I change the gender/type of my avatar?
Sorry. You cannot change the gender or type of your avatar once you have created it.
The only way to change this is to delete your avatar and start over. *Please note that if you do this, all your purchased Gems and items, as well as friends and chat history will be deleted completely.
For instructions on how to delete your avatar, please see the following help page.
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How do I change my avatar's name and status message?
You can change your avatar’s name and status message by doing the following:
1. Tap More on the Home screen 2. Tap Profile 3. Tap your avatar name
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What are the icons above the avatars' heads?
The icons above the avatars’ heads indicate what the avatar wants and needs. For example, if the “zzz” icon is shown, rest your avatar by taking him/her to a bed which will also have the “zzz” icon floating above it.
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Can I change my avatar's face?
Yes, you can change your avatar’s face, skin color, and facial parts at the Face Shop. Visit the Face Shop to give your avatar a makeover!
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What is the Face Shop?
The Face Shop is where you can change your avatar’s face. Get a new look whenever and however you want!
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How do I use the Face Shop?
Give the Face Shop a visit and try changing your face! After deciding what kind of changes you would like to make, your face will be changed when you purchase a Face Shop ticket.
In other words, no matter if you choose to make only one change or several changes at the same time at the Face Shop, the price will not change.
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When will my avatar's new face come into effect after I visit the Face Shop?
Once you complete the payment using Gems at the Face Shop, your avatar’s face will be changed, and all your friends will see its new face. If you use the Face Shop at the Square, other avatars there will also see the gorgeous transformation effect.
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What are Face Shop tickets?
Face Shop tickets are tickets which you can use for free in the Face Shop. Each ticket lets you use the Face Shop once.
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Where can I get Face Shop tickets?
You can purchase Face Shop tickets by tapping the "Use tickets" button in the Face Shop once you've decided how you would like to change your face.
You can also get them from events and other offers. Tickets will be used up in the order they were received.
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Can I use Face Shop tickets anytime?
No. Face Shop tickets have expiry dates. Once a ticket's expiry date has elapsed, the ticket will disappear. Be sure to use up your tickets before that happens!
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I know I have Face Shop tickets - why does the game tell me I don't have any?
Number display errors can sometimes occur as a result of bad network connectivity, bugs or other issues.
If this occurs, please try again later, or restart the app.
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