Please see below for how to make a report.
■ How to report chats
1. Tap and hold on the message you want to report
2. Tap Report
3. Check that you are reporting the correct text and poster
4. Tap Category, and select the category the text content corresponds to
5. Once you've finished entering all the information, tap the Finish button in the bottom right
■ How to report diary entries
1. Tap the 3 dots icon located to the bottom right of the diary post you want to report
2. Tap Report Post
3. Check that you are reporting the correct text and poster
4. Tap Category, and select the category the text content corresponds to
5. Once you've finished entering all the information, tap the Finish button in the bottom right
■ How to report diary comments
1. Tap the 3 dots icon located to the top right of the comment you want to report
2. Tap Report Comment
3. Check that you are reporting the correct text and poster
4. Tap Category, and select the category the text content corresponds to
5. Once you've finished entering all the information, tap the Finish button in the bottom right
■ How to report diary guestbook entries
1. Tap the 3 dots icon located to the top right of the guestbook entry you want to report
2. Tap Report Post
3. Check that you are reporting the correct text and poster
4. Tap Category, and select the category the text content corresponds to
5. Once you've finished entering all the information, tap the Finish button in the bottom right
Once we get your report, we will quickly check the inappropriate message or post and deal with it appropriately.
'- If you wish to report an inappropriate message in a part of the game that isn't covered by the Report feature, please make your report via the in-game inquiry form.
- Even if you report them, we are unable to respond to the following:
⋅ Inquiries regarding diary stickers
⋅ Inquiries regarding how avatars look
⋅ Avatar behavior that doesn't include messages or posts
Including stalking, sending Hearts, high fiving, Footprints, interfering with conversations, visiting Gardens, etc.
- We may check messages to ensure that they do not break any laws or go against the Terms of Service.
If any messages are found to be breaking any laws or going against the Terms of Service, we may delete part or all of such messages and ban or delete the accounts of users who sent the messages.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.