Others
You can report inappropriate messages or posts.
You can use the Report feature in conjunction with the following features:
■ List of features usable with the Report feature
- 1 to 1 chats
- Public Square chats
- Square Whispers (Private 1 to 1 chats)
- Public room party chats
- Public Circle chats
- Diary entries
- Diary comments
- Diary guestbook entries
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- Do not enter any personal information.
- We cannot respond to comments received from this form.
Please see below for how to make a report.
■ How to report chats
1. Tap and hold on the message you want to report
2. Tap Report
3. Check that you are reporting the correct text and poster
4. Tap Category, and select the category the text content corresponds to
5. Once you've finished entering all the information, tap the Finish button in the bottom right
■ How to report diary entries
1. Tap the 3 dots icon located to the bottom right of the diary post you want to report
2. Tap Report Post
3. Check that you are reporting the correct text and poster
4. Tap Category, and select the category the text content corresponds to
5. Once you've finished entering all the information, tap the Finish button in the bottom right
■ How to report diary comments
1. Tap the 3 dots icon located to the top right of the comment you want to report
2. Tap Report Comment
3. Check that you are reporting the correct text and poster
4. Tap Category, and select the category the text content corresponds to
5. Once you've finished entering all the information, tap the Finish button in the bottom right
■ How to report diary guestbook entries
1. Tap the 3 dots icon located to the top right of the guestbook entry you want to report
2. Tap Report Post
3. Check that you are reporting the correct text and poster
4. Tap Category, and select the category the text content corresponds to
5. Once you've finished entering all the information, tap the Finish button in the bottom right
Once we get your report, we will quickly check the inappropriate message or post and deal with it appropriately.
'- If you wish to report an inappropriate message in a part of the game that isn't covered by the Report feature, please make your report via the in-game inquiry form.
- Even if you report them, we are unable to respond to the following:
⋅ Inquiries regarding diary stickers
⋅ Inquiries regarding how avatars look
⋅ Avatar behavior that doesn't include messages or posts
Including stalking, sending Hearts, high fiving, Footprints, interfering with conversations, visiting Gardens, etc.
- We may check messages to ensure that they do not break any laws or go against the Terms of Service.
If any messages are found to be breaking any laws or going against the Terms of Service, we may delete part or all of such messages and ban or delete the accounts of users who sent the messages.
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Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
After sending your inquiry you should receive an auto-reply message confirming that we have received it.
From this point it typically takes around 2 business days for our customer service staff to process and reply to an inquiry. However, depending on the nature of your inquiry it may take a few days for us to respond.
If you still have not received a reply from us after some time has passed, then it may be due to one of the following reasons.
◆Possible reasons why you have not received a reply
1. The email software you are currently using is blocking or filtering our reply.
-> Please check your spam folder to ensure that our reply was not accidentally marked as junk mail.
->Add ‘do_not_reply@linecorp.com’ to the list of addresses or domains to receive mail from.
* If you are unsure of how to change your email settings then please contact the provider for more information.
2. There was a typo in the email address you provided in your inquiry.
->As addresses can be case sensitive please double check your email address before sending your inquiry especially when typing upper and lower case letters.
Contact us
From this point it typically takes around 2 business days for our customer service staff to process and reply to an inquiry. However, depending on the nature of your inquiry it may take a few days for us to respond.
If you still have not received a reply from us after some time has passed, then it may be due to one of the following reasons.
◆Possible reasons why you have not received a reply
1. The email software you are currently using is blocking or filtering our reply.
-> Please check your spam folder to ensure that our reply was not accidentally marked as junk mail.
->Add ‘do_not_reply@linecorp.com’ to the list of addresses or domains to receive mail from.
* If you are unsure of how to change your email settings then please contact the provider for more information.
2. There was a typo in the email address you provided in your inquiry.
->As addresses can be case sensitive please double check your email address before sending your inquiry especially when typing upper and lower case letters.
Contact us
Was this page helpful?
Thank you for your feedback.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Sorry about that. What went wrong?
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.
Let us know if we can make it better.
Note:
- Do not enter any personal information.
- We cannot respond to comments received from this form.